IT Support Technician

Kalispell, MT

Full Time

Information Technology

Entry Level

IT Support Technician

Position Open Until Filled

Non-Union, Exempt, Full-Time

Grade 7, $63,772 - $77,875 DOE

Location: Kalispell, MT (Onsite)

All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment.

POSITION SUMMARY

Assigned to the Technology Support Services work center, the IT Support Technician assists with the maintenance and support of FEC’s information and communications technology (ICT) infrastructure. Provides support and assistance with documenting, monitoring, and diagnosing problems related to network management, solution implementation, and cybersecurity. Assists with information system implementations/upgrades and the deployment and monitoring of security controls. Responds to and documents solutions associated with end-user requests for assistance on a variety of technology use topics.

REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Perform tasks associated with maintaining information systems (IS), associated ICT equipment, access devices and other peripherals. Typical activities include:

1. Provide hands-on support, maintenance, performance monitoring, and optimization of all LAN/WAN infrastructure components including physical cable, wireless network, and associated equipment.
2. Monitor and manage corporate networks, Data Backups, and Windows Server Updates and take appropriate actions if outside of tolerable ranges.
3. Proactively analyze, troubleshoot, resolve, and report network security issues.
4. Provision and maintain virtual host environments.
5. Install and test operating systems, application software and utilities.
6. Create workstation backups and rotate server disk backups in accordance with prescribed schedule.
7. Monitor battery backups for battery failure and server room temperature.
8. Monitor Remote Desktop Services and user connections.
9. Principal IT Help Desk monitor; respond to and document solutions associated with end-user requests for assistance on a variety of technology use topics.
10. Provision and support telephones on the IP network.
11. Computer set-up and inventory.
12. Perform preventative and corrective hardware and software maintenance, keeping configuration documentation up to date.

Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC. Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.
Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
Become familiar and keep current with FEC’s objectives and applicable policies.
Provide after-hours and weekend technical support on a rotating basis and be available for occasional out-of-area and overnight travel.
Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.

MINIMUM POSITION QUALIFICATIONS
Education: Associate’s degree in computer science or related field of study preferred.

Job Related Experience: 1 to 4 years in IT Support related field.

Supervision: No Experience Supervising Required.

Computer Skills:
Hands-on experience with:

Secure network switching and routing, cabling, and network management
Microsoft Active Directory
Microsoft OS and server technologies
Server virtualization technology
Storage Area Networks
Remote Desktop Services and Virtual Desktop Infrastructure
Firewalls, routers switches and gateway devices

Detailed knowledge of:

TCP/IP networking including IP Classes, subnets, multicast, NAT
Backup and disaster recovery methodologies
Patch management processes
Wireless protocols and services
Must have the ability to provide well written technical procedures, user guides and internal communications
Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users required

Certificates & Licenses: CompTIA Network+ and CompTIA A+ certifications preferred.

Other Qualifications:

Valid Montana Driver’s License and be insurable to drive FEC vehicles.
Able to work 40 hours per week with additional time as needed.
Present a professional appearance at all times.
Be a team player with effective verbal and written skills.
Able to travel occasionally out-of-area and/or overnight.
Assume responsibility without direct supervision, display initiative and exercise good judgment.
Legible handwriting.
Be organized, accurate and exercise strong attention to detail.
Possess proven ability to maintain confidentiality.
Exhibit excellent member relations and customer service skills.
Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.
Read and understand technical information and communicate that information to coworkers to ensure comprehension.
Able to effectively prioritize tasks in a high-pressure environment.

PHYSICAL DEMANDS (Based on an 8 hour work day)

Stand	F (Frequently)
Walk	F (Frequently)
Sit	F (Frequently)
Handling / Grasping	F (Frequently)
Reach Outward	F (Frequently)
Keyboarding	F (Frequently)
Speaking	F (Frequently)
Vision	F (Frequently)
Hearing	F (Frequently)
Reach Above Shoulder	R (Rarely)
Foot or Leg Controls	N (Not Applicable)
Climb	R (Rarely)
Crawl	R (Rarely)
Squat or Kneel	R (Rarely)
Bend	R (Rarely)
Drive	F (Frequently)

Lift/Carry

10 lbs. or less	O (Occasionally)
11-25 lbs.	R (Rarely)
26-50 lbs.	N (Not Applicable)
51-100 lbs.	N (Not Applicable)
Over 100 lbs.	N (Not Applicable)

Push/Pull

10 lbs. or less	R (Rarely)
11-25 lbs.	R (Rarely)
26-50 lbs.	N (Not Applicable)
51-100 lbs.	N (Not Applicable)

N (Not Applicable)       Activity is not applicable to this position
R (Rarely)                     Position requires this activity up to 5% of the time (0 - 2 hrs./day)
O (Occasionally)           Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day)
F (Frequently)             Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day)
C (Constantly)              Position requires this activity more than 66% of the time (8+ hrs./day)

WORK ENVIRONMENT
Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.

As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.

For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.

We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.

Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.

By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.

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